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TESTIMONIALS
Check out what
our customers are saying!
Ed R., Clifton Park ~ Jan. 4, 2012
My second
floor tenant complained that her apartment was cold. I investigated and found
the thermostat was calling, the circulator was running, the pilot was on, but
the gas valve wouldn't open. After investigating the controls I was familiar
with I realized I needed help. I called Farrell Bros. who had installed the
heating system about a year and a half ago. They caught a technician on his way
back to the office and diverted him to my location. The tech arrived about a
half hour later and we investigated. The tech determined that the electric flue
damper was not opening, which prevented the gas valve from opening. The tech
opened the flue stack and found a dead bird jamming the damper in the closed
position. We removed the bird, the problem was solved and I was totally
satisfied.
Nicole P., Cohoes ~
Nov. 15, 2011
They serviced
both heaters and replaced the pipe leading from my hot water heater to my
chimney. They also replaced a coupling.
Everything went very well. Farrell Brothers was prompt, thorough,
and offered great suggestions about the work.
Janell
M., Troy ~ September 24, 2011
At 9am on a Saturday morning we discovered we had an upstairs toilet leak when
my husband came downstairs and walked into the kitchen and nearly slipped and
fell on the wet floor. I called right away and the answering service was polite
and efficient. The plumber repair person called and advised it would be a $150
surcharge for emergency service - expensive, but worth it for the water we had.
He came out promptly and clearly explained the problem and repairs to my
husband. There is no more leaks and I am happy. This is my 2nd need to use
Farrell Bros. and if I need any more plumbing help, I will use them again.
Dean T., Niskayuna ~
September 7, 2011
We had water problems in our basement from hurricanes Irene and
Lee, causing us to install a sump-pump. At 4:00 pm, I looked on Angie’s list,
found Ferrell Brothers, called them, spoke to the receptionist and she had Peter
at our house within a half hour.
Peter was here for approximately two hours, doing a great job with the sump-pump
and all the necessary pipe and drainage installations. He was very quiet,
professional and courteous. I would highly recommend this company for all of
your plumbing needs and would definitely use them again!
Nancy S., Latham ~ August 10, 2011
I am so glad that I went with Farrell Brothers, Inc. I called this morning, and
because of a cancellation, he was here within the hour. He phoned 10
minutes prior to arriving. Upon entering my house, he put on booties over
his shoes). Peter was polite, professional, informative and thorough.
He explained why I was having a problem (with hard water and calcium buildup)
and he was helpful as to how to prevent the problems in the future. As he
finished one problem, I asked if he could look at another, and he let me know
what the charges would be. I would
not hesitate to call this company again when/if needed, or to recommend them to
family and friends.
Eugene P., Latham ~ June 21, 2011
Removal of old air conditioning coil and gas-fired furnace and installation of new
units. Farrell Brothers' owner,
Randy Rowe, spent a considerable amount of time on the phone with me answering
all of my questions about the new high-efficiency furnaces, the scope of the
job, and the prices and features of various furnaces. Randy also provided
me with information about rebates from the furnace manufacturer (Bryant) and
from our utility company here in upstate New Yord (National Grid) and helped me
to arrange 6-month/no-interest financing through Bryant.
I was very pleased with the installation of the new equipment and while it wasn't
able to be completed in 1 day, Farrell Brothers installers returned promptly on
successive days to complete the installation. During the 3 days that it
took to complete the job, I had reason to call Randy with various questions and
he was always available and patient and answered all of my questions and
resolved all of my issues to my satisfaction.
Lorna G., Clifton Park ~ June 27,
2011
I had a ductless heat pump/ air conditioning unit installed at my townhouse.
The owner (Randy) came out to do the estimate and was helpful in terms of giving
me options for installation as well as informative about the process in general.
The workmen (Jake & Ryan) showed up on the initial date of service that we had
scheduled - having called ahead to let me know they would be a few minutes late.
There was some damage on the original unit and Randy went in search of a new
unit right away. He found one within the hour. Jake and Ryan worked
steadily throughout the day and were polite, respectful and kept me informed
throughout the day about their activities. When installation was complete,
Jake was patient in describing instructions for use and suggestions for care.
He answered all my questions thoroughly, with relevant information, and did not
'talk down' to me. The pricing seemed to be in line with other companies
offering the same services/products. I also found the office staff to be very
responsive to my calls/ questions. I would not hesitate to use Farrel Bros.
again for any of the services they provide.
Lawrence
C., Schenectady ~ May 25, 2011
I used Farrell Brothers for a hot water on demand tankless system. They were Excellent ! Randy, responded immediately to
request for quote. Scheduling was
prompt and efficient.
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